FAQs

What is a Bread Box Subscription? 

• Our Bread Box Subscription allows you to select the frequency and contents of your shipment, to be fulfilled automatically at your desired frequency. Once created, your elected payment method will be charged each time your order is automatically shipped out. You can edit, pause, or cancel your subscription any time by logging into your account on our website, or by contacting us directly.

Can I place a gift order? And how can I add a note to my order? 

• Yes. When placing an order, enter the address of the gift recipient (not your own, and not a P.O. Box). The option to add a gift note to your order can be found at the bottom of the page when viewing your cart, before selecting check out
  

Where can I purchase a gift card? Where can I redeem my gift card? 

• Digital gift cards can be purchased online through our website and physical gift cards can be purchased at any of our retail locations. Please note that physical gift cards can only be redeemed in our retail locations, and digital gift cards can only be redeemed online. 

Can I request my order be scheduled to ship at a later date? 

• No, unfortunately we cannot schedule orders for future shipping dates. All orders will be routinely processed along the timeline listed below, based on when they were placed. If you have a specific timeframe you need your order to arrive within, please contact us directly so we can assist you in determining the correct time to place your order.

Do you charge for shipping? 

• No, we do not charge a shipping fee. Rather than add a shipping charge to each order, we have factored the price of shipping into the cost of our products online. Note that all orders placed have a two-item minimum quantity. 

How long will it take for my bread to get to me? 

• We use FedEx 2-day shipping for our orders, but we ask that you allow up to three days from the date of shipment to receive your order. Usually, orders shipping to Maine, Massachusetts, and New Hampshire arrive one day after shipment. 

How does your shipping work? 

An online order can be placed at any time, but orders are only shipped out between Monday and Thursday. Your bread is always freshly baked on the same day that it is shipped. Our schedule for processing and shipping mail orders is as follows:

• Orders placed before 8 a.m. on Monday, Tuesday, or Wednesday will be baked and shipped the following day. Orders placed after 8 am will be processed the following day for
  baking and shipping the day after that. 
• Orders placed on Wednesday after 8am, or any time Thursday and Friday will be baked and shipped on Monday. 
• Orders placed over the weekend will be baked and shipped on Tuesday. 

Can I pick up my online order at one of your retail stores? 

• No, orders placed online cannot be picked up at any of our retail stores. If you’d like to place a pre-order for bread to be picked up in-store, or have bread set aside for you in the store please reach out to your preferred retail store location directly. 

Do you make gluten-free bread? 

• No, we do not currently make any gluten-free bread. 

Is your bread organic? 

• Our bread is not certified organic. 

Do you make any vegan bread? 

• Yes! Many of our breads contain only vegan/plant-based ingredients! However, please be aware that we also process breads with eggs in our facility, so there is potential for cross-contamination on shared equipment. For a complete list of all ingredients in each of our breads, please visit the page for the specific bread you are interested in. The ingredients can be found within the photos for each bread. 

Is your bread sliced? 

• Yes! Bread ordered on our website always comes sliced. 

How long do you ferment your breads? 

• From beginning to end, our fermentation process is about 18-20 hrs. 

Does your bread use real, authentic sourdough starter? 

• Yes, our sourdough breads all contain our authentic, active sourdough starter which we have been cultivating for over 30 years! 

What are your current seasonal flavors? 

• For a list of our current seasonal breads, you can visit the “Seasonal Breads” page under our “Shop” menu. 

Where can I find your bread near me? 

• Visit the “Store Locator” page on our website for a searchable map of any grocery stores that carry our bread in your area. 

Where are your retail stores? 

• We currently have three When Pigs Fly company stores located in Somerville, MA; Lexington, MA; and Kittery, ME. Information such as store hours, addresses, and contact information for those stores can be found by clicking “Our Retail Stores” under the About Us tab.