Refund policy

WPF Refund Policy 

We have a 15-day refund policy, which means you have 15 days after receiving your order to request a refund or replacement. 
 
To request a refund or replacement, customers can email us at orders@sendbread.com. We can also be contacted by phone at (207) 363-0612. Our office phones are answered 8:00am to 4:00pm Monday through Friday. Additionally, consumers can reach out at any time through the Feedback or Contact page on our website or via the chat feature. Inquiries after 4:00pm will be answered the following workday. 

Damages and Delivery Issues 
 
At When Pigs Fly Breads, we ask that customers inspect their order upon delivery and contact us immediately if any item is defective or damaged, or if the wrong item(s) is received. We are passionate about our product and always appreciate the opportunity to engage directly with customers in the event that an order does not meet our high standards. If you feel your order quality is not as you expected, reach out and let us know! Requests for refunds or replacements will be handled on a case-by-case basis and left up to the discretion of our staff. 

Please note we do not offer refunds or replacements for items delivered undamaged. This includes, for example, instances where the quantity ordered by the customer was too large, the wrong item was ordered by the customer, mishandling of the product by the customer after the order is delivered, or mismanagement of delivery dates or addresses by the customer. Please see our section on shipping below for more details about shipping, handling, and delivery. 

Shipping at When Pigs Fly Breads 

At When Pigs Fly Breads, we mail items via FedEx 2 day shipping for all of our orders. Due to shipping being unpredictable at times, we ask that customers allow up to 3-4 days after the shipping date for delivery. Because FedEx is a third-party delivery service, When Pigs Fly Breads is not responsible for any damage which occurs while the items are in possession of FedEx. A claim with FedEx can be filed for the package in the event of damages, but this does not guarantee a replacement of items damaged. Customers are welcome to reach out directly to When Pigs Fly Breads about the circumstances surrounding their damaged items. 

At When Pigs Fly Breads, we encourage customers to track their package via the tracking number provided in their shipping confirmation email. The confirmation email is sent to the associated email within the account’s contact information. If an email is not provided within the account’s contact information at time of ordering, customers can reach out to When Pigs Fly Breads directly at orders@sendbread.com or by calling our office over the phone at (207) 363-0612, 8:00 am through 4:00 pm Monday-Friday, at which time the tracking number can be provided to the customer. Please note that it is the customer’s responsibility to ensure the order is retrieved promptly once the package has been delivered. When Pigs Fly Breads is not responsible for damaged goods caused by weather, animals, or other factors due to packages being left out for extended periods after delivery.

Refunds for orders not yet shipped

Once customers place an order through our website, their payment method is charged and the order is recorded for processing. If for some reason the customer decides they no longer want to receive the order, they may contact our office via phone, email, or online messaging to inquire about order cancellation and refunding. We review requests for order cancellation prior to shipping on a case-by-case basis depending on how far along the order is in the processing stage. Therefore, it is up to the discretion of our staff whether a refund will be issued.

For customers with active subscriptions, automatic subscription orders cannot be cancelled, modified, or refunded once the order is placed. We request that customers stay up to date on their current subscriptions and monitor their inbox for our automated email reminders that their upcoming subscription order will be placed soon. If customers need to make any changes to their upcoming orders, those changes must be made before the order is placed. Changes to subscriptions can be made by logging into the customer portal account on our website, or by contacting our office directly for assistance.

Gift Card Policy

At When Pigs Fly Bread, the format of the gift card (digital or physical) determines where a gift card can be used. Digital gift cards may be used exclusively on our online storefront. Likewise, physical gift cards may only be used at our physical retail locations.

For some instances in which the gift card cannot be used as intended, consumers can contact When Pigs Fly Breads directly to exchange a physical gift card for a digital gift card. To exchange, the physical card must be returned to our bakery at 40 Brickyard Ct, York, ME 03909 with receipt of purchase containing the current balance of the card.

Unfortunately, we cannot accept returns on sale items or gift cards.