Refund policy

WPF Refund Policy 

When Pigs Fly Breads have a 15-day refund policy; a window of 15 days is allotted after receiving your order to request a refund or replacement. At When Pigs Fly Breads, we ask that customers inspect their order upon delivery and contact us immediately if any item is defective or damaged, or if the wrong item(s) is received.

Please note that it is the customer’s responsibility to ensure the order is retrieved promptly once the package has been delivered. When Pigs Fly Breads is not responsible for damage caused by weather, animals, or other factors due to packages being left out for extended periods after delivery.

Merchandiser Errors

Requests for refunds or replacements concerning merchandiser’s errors; such as receiving the wrong loaves, will be handled on a case-by-case basis and left to the discretion of our staff.

Please note we do not offer refunds or replacements for items delivered undamaged. This includes but is not limited to instances where the quantity ordered by the customer was too large, the wrong item was ordered by the customer, mishandling of the product by the customer after the order is delivered, or mismanagement of delivery dates/addresses by the customer. Please see our section on shipping below for more details about shipping, handling, and delivery.

When Pigs Fly Breads can be contacted at orders@sendbread.com or by phone at (207) 363-0612. Our office phones are answered from 8:00am to 4:00pm Monday through Friday. Additionally, consumers can reach out at any time through the Feedback or Contact page on our website or via the chat feature. Inquiries after 4:00pm will be answered the following workday. 

Damages and Delivery Issues 

For shipping concerns such as damage in transit, extended delays, or misdeliveries, please contact FedEx directly. Because FedEx is a third-party delivery service, When Pigs Fly Breads is not responsible for any damage which occurs while the items are in possession of FedEx. A claim with FedEx can be filed for the package in the event of damages, but this does not guarantee a replacement of damaged items.

Shipping at When Pigs Fly Breads

At When Pigs Fly Breads, shipping charge is determined at checkout. Orders over $60 qualify for Free Shipping. We ask that customers allow up to 2-3 days for delivery once the order is shipped.  

We encourage customers to track their package via the tracking number provided in their shipping confirmation email. The confirmation email is sent to the associated email within the account’s contact information. If an email is not provided within the account’s contact information at time of ordering, customers can reach out to When Pigs Fly Breads directly at orders@sendbread.com or by calling our office over the phone at (207) 363-0612, 8:00 am through 4:00 pm Monday-Friday, at which time the tracking number can be provided to the customer.

Refunds for orders not yet shipped

Once an order has been placed through our website, the customer’s payment method is charged, and the order is recorded for processing. If the customer decides they no longer want to receive the order, they may contact our office via phone, email, or online messaging to inquire about order cancellation and refunding. We review requests for order cancellation prior to shipping on a case-by-case basis; it is up to the discretion of our staff whether a refund will be issued.

For customers with an active subscription(s), automated orders cannot be cancelled, modified, or refunded once the order is placed. We request that customers stay up to date on their current subscription(s) and monitor their inbox for email reminders concerning their upcoming order(s). If customers would like to make any changes to their subscription, those changes must be made before the order is placed. Changes to subscriptions can be made by logging into the customer portal account on our website, or by contacting our office directly for assistance.

Gift Card Policy

At When Pigs Fly Bread, the format of the gift card (digital or physical) determines where a gift card can be used. Digital gift cards may be used exclusively on our online storefront. Likewise, physical gift cards may only be used at our physical retail locations.

Unfortunately, we cannot accept returns on sale items or gift cards.